Quick Information

• Name: Fred Loya Insurance, LP
• Business Category: Insurance; Auto Insurance
• Address: 1800 N. Lee Trevino, Suite 201, El Paso, TX 79936
• BBB Rating: F (Not BBB Accredited)
• Total number of complaints: 77 complaints closed in last 3 years; 11 complaints closed in last 12 months
• Customer Reviews: 1.02/5 stars based on 104 customer reviews
• Years in Business: 48
• Number Of Locations: 800+
• Number of Employees: 4,410
• Alternate Business Name: Loya Insurance Group, Young America Insurance

Areas of Operation

Fred Loya Insurance has over 800 physical locations and operates in 12 states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Missouri, New Mexico, Nevada, Ohio, Texas, and Wisconsin.

(see complete list of cities below)

Types of Car Insurance Coverage Offered

• Liability coverage (bodily injury and property damage)
• Collision coverage
• Comprehensive coverage
• Personal injury protection (PIP)
• Uninsured/underinsured motorist coverage (UM/UIM)
• Rental reimbursement coverage
• Roadside assistance coverage

Auto Insurance Quote Requirements

To get a quote for auto insurance from Fred Loya Insurance, customers will need to provide their personal information, including their name, primary address, and date of birth, as well as information about their vehicle and driving history.

Their website also claims that there is no credit check involved in the quoting process.

Discounts Offered

• Good driver
• Homeowner
• Multi-car
• Prior Insurance

Claims Process

If a customer needs to file a claim, they can do so online or by calling the claims department. Once a claim is filed, a claims adjuster will be assigned to the case and will work with the customer to assess the damage and determine the appropriate payout.

SR-22 Insurance

Fred Loya Insurance offers SR-22 insurance, which is required in some states for drivers who have been convicted of certain driving offenses, such as driving under the influence or driving without insurance.

Spanish-Language Support

Fred Loya Insurance offers support in Spanish for customers who prefer to communicate in their native language. Their website and customer service representatives are bilingual.

BBB Top Complaint Issues

1. Billing/Collections Issues
2. Problems with Product/Service
3. Customer Service Issues
4. Claims Issues
5. Advertising/Sales Issues
6. Delivery Issues
7. Refund or Exchange Issues
8. Warranty Issues
9. Contract Issues
10. Service Issues
11. Repair Issues
12. Guarantee/Warranty Issues
13. Selling Practices Issues
14. Collection Practices Issues
15. Billing/Collection Issues
16. Deceptive Practices
17. Credit Reporting Issues
18. Sales Practice Issues
19. Contract Disputes
20. Failure to Honor Promises

Actual User Reviews & Responses

Note that these complaints are based on an aggregate of the 104 customer reviews on the BBB website, or are pulled directly from the BBB website verbatim, and are the opinion of the respective reviewers, which may not be accurate accounts or representative of all complaints filed against the company.

Fred Loya Locations

Alabama

Birmingham, Huntsville, Mobile, Montgomery, Pelham, Tuscaloosa

Arizona

Phoenix, Tucson

California

Bakersfield, Cathedral City, Chula Vista, Colton, Compton, Corona, El Cajon, El Monte, Fontana, Fresno, Garden Grove, Hawthorne, Hesperia, Indio, Inglewood, La Mesa, Lancaster, Long Beach, Los Angeles, Moreno Valley, National City, North Hollywood, Oxnard, Palmdale, Panorama City, Pasadena, Perris, Pomona, Riverside, Sacramento, San Bernardino, San Diego, San Jose, Santa Ana, Santa Barbara, Santa Maria, South Gate, Stockton, Sun City, Temecula, Torrance, Victorville, Vista, West Covina, Whittier, Wilmington, Yuba City

Colorado

Colorado Springs, Denver, Thornton, Westminster

Georgia

Atlanta, Dalton, Doraville, Forest Park, Lawrenceville, Norcross, Riverdale, Rome, Savannah, Stone Mountain, Tucker

Illinois

Chicago, Joliet

Indiana

Indianapolis

Nevada

Las Vegas, Reno

New Mexico

Albuquerque, Las Cruces, Roswell, Santa Fe

Ohio

Cincinnati, Columbus, Dayton, Toledo

Oklahoma

Oklahoma City, Tulsa

Texas

Abilene, Alamo, Alice, Allen, Alton, Amarillo, Angleton, Arlington, Austin, Balch Springs, Bay City, Baytown, Beaumont, Beeville, Bellmead, Belton, Big Spring, Boerne, Borger, Brownsville, Brownwood, Bryan, Buda, Burleson, Burnet, Caldwell, Cameron, Canyon Lake, Carrollton, Cedar Hill, Cedar Park, Channelview, Cleburne, Clute, College Station, Conroe, Corpus Christi, Corsicana, Crosby, Cuero, Cypress, Dalhart, Dallas, Del Rio, Denton, Donna, Eagle Pass, Edinburg, El Campo, El Paso, Elsa, Ennis, Euless, Fabens, Floresville, Fort Stockton, Fort Worth, Fredericksburg, Freeport, Friendswood, Gainesville, Galveston, Garland, Georgetown, Giddings, Gilmer, Graham, Granbury, Grand Prairie, Greenville, Hallettsville, Harker Heights, Harlingen, Hempstead, Hereford, Hidalgo, Hillsboro, Houston, Humble, Huntsville, Ingleside, Irving, Jacksonville, Jasper, Katy, Kaufman, Keller, Kemah, Kenedy, Kerrville, Kilgore, Killeen, Kingsville, La Grange, La Marque, La Porte, Lamesa, Laredo, League City, Levelland, Lewisville, Liberty, Livingston, Llano, Lockhart, Longview, Lubbock, Lufkin, Madisonville, Mansfield, Marble Falls, Marshall, McAllen, McKinney, Mercedes, Mesquite, Midland, Mission, Missouri City, Monahans, Mount Pleasant, Nacogdoches, Navasota, New Braunfels, Odessa, Orange, Palestine, Pampa, Paris, Pasadena, Pecos, Pflugerville, Pharr, Plainview, Plano, Port Arthur, Portland, Raymondville, Red Oak, Refugio, Richmond, Rio Grande City, Roanoke, Robstown, Rockport, Rockwall, Roma, Rosenberg, Round Rock, Rowlett, San Angelo, San Antonio, San Benito, San Juan, Snyder, Socorro, Spring, Stafford, Stephenville, Sulphur Springs, Sweetwater, Temple, Texarkana, Texas City, Tomball, Tyler, Universal City, Uvalde, Vernon, Victoria, Waco, Waxahachie, Weslaco, Wichita Falls, Willis, Wills Point, Wimberley, Woodville, Zapata

Available Job Openings At Fred Loya Insurance