Fred Loya Insurance Review
Is Fred Loya Insurance right for you? Read our review to find details on their BBB rating, customer reviews, discounts, coverages, locations & job openings.
- Name: Fred Loya Insurance, LP
- Business Category: Insurance; Auto Insurance
- Address: 1800 N. Lee Trevino, Suite 201, El Paso, TX 79936
- BBB Rating: F (Not BBB Accredited)
- Total number of complaints: 77 complaints closed in last 3 years; 11 complaints closed in last 12 months
- Customer Reviews: 1.02/5 stars based on 104 customer reviews
- Years in Business: 48
- Number Of Locations: 800+
- Number of Employees: 4,410
- Alternate Business Name: Loya Insurance Group, Young America Insurance
Fred Loya Insurance
Areas of Operation
Fred Loya Insurance has over 800 physical locations and operates in 12 states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Missouri, New Mexico, Nevada, Ohio, Texas, and Wisconsin.
(see complete list of cities below)
Types of Car Insurance Coverage Offered
- Liability coverage (bodily injury and property damage)
- Collision coverage
- Comprehensive coverage
- Personal injury protection (PIP)
- Uninsured/underinsured motorist coverage (UM/UIM)
- Rental reimbursement coverage
- Roadside assistance coverage
It's important that you compare car insurance rates at least every 6 months to make sure you're paying a fair price. No one wants to pay more than they have to for coverage!
Auto Insurance Quote Requirements
To get a quote for auto insurance from Fred Loya Insurance, customers will need to provide their personal information, including their name, primary address, and date of birth, as well as information about their vehicle and driving history.
Their website also claims that there is no credit check involved in the quoting process.
- Good driver
- Prior Insurance
If a customer needs to file a claim, they can do so online or by calling the claims department. Once a claim is filed, a claims adjuster will be assigned to the case and will work with the customer to assess the damage and determine the appropriate payout.
Fred Loya Insurance offers SR-22 insurance, which is required in some states for drivers who have been convicted of certain driving offenses, such as driving under the influence or driving without insurance.
Fred Loya Insurance offers support in Spanish for customers who prefer to communicate in their native language. Their website and customer service representatives are bilingual.
BBB Top Complaint Issues
- Billing/Collections Issues
- Problems with Product/Service
- Customer Service Issues
- Claims Issues
- Advertising/Sales Issues
- Delivery Issues
- Refund or Exchange Issues
- Warranty Issues
- Contract Issues
- Service Issues
- Repair Issues
- Guarantee/Warranty Issues
- Selling Practices Issues
- Collection Practices Issues
- Billing/Collection Issues
- Deceptive Practices
- Credit Reporting Issues
- Sales Practice Issues
- Contract Disputes
- Failure to Honor Promises
Actual User Reviews & Responses
Review from Kara M
Fred loya is the worst insurance company I have ever dealt with. After 5 years of payments made on time I had one minor accident that I never received notification there was a claim on until 3 months later when I called to make my payment and they informed me that because of the claim they were dropping me as a customer the day my insurance was due so I had less than 24 hours to find another insurance provider. I would never recommend them to anyone.
Fred Loya Insurance, LP. Response
We are sorry your experience was less than satisfactory. We value you as a Customer and we invite you to please contact our Underwriting Department at 800-554-0595 to discuss the specifics of your policy and any concerns that you have regarding the specific non-renewal of your policy. Thank you for the opportunity to address your *** review.
Review from Austin L
This is by far the worst insurance company I have ever dealt with. A month and a half ago I was rear-ended by their insured. After weeks of back and forth with their office, I finally get an appointment set up in a body shop. They are not able to pay outright for a rental car and instead will send a check for the car rental. After seven business days, I get a check in the mail for $60. In what world does that pay for even a single day in the shop? Half of the customer service representatives I talk to are rude or just don’t care, and the nice ones claim the only ones who can help are managers. When I ask to speak with a manager, I am told they are all off work. Tell me how that is possible?!
Fred Loya Insurance, LP. Response
We are sorry that your claims experience was less than satisfactory. The policy of insurance issued by Loya Insurance Company outlines applicable coverage for Damage to your Auto and Liability owed to others, in the event of a covered loss. We invite you to please contact our Claims Office at 800-880-0472 in order to discuss any details of your claim. Thank you for the opportunity to address your *** review.
Note that these complaints are based on an aggregate of the 104 customer reviews on the BBB website, or are pulled directly from the BBB website verbatim, and are the opinion of the respective reviewers, which may not be accurate accounts or representative of all complaints filed against the company.
Fred Loya Locations
Birmingham, Huntsville, Mobile, Montgomery, Pelham, Tuscaloosa
Bakersfield, Cathedral City, Chula Vista, Colton, Compton, Corona, El Cajon, El Monte, Fontana, Fresno, Garden Grove, Hawthorne, Hesperia, Indio, Inglewood, La Mesa, Lancaster, Long Beach, Los Angeles, Moreno Valley, National City, North Hollywood, Oxnard, Palmdale, Panorama City, Pasadena, Perris, Pomona, Riverside, Sacramento, San Bernardino, San Diego, San Jose, Santa Ana, Santa Barbara, Santa Maria, South Gate, Stockton, Sun City, Temecula, Torrance, Victorville, Vista, West Covina, Whittier, Wilmington, Yuba City
Colorado Springs, Denver, Thornton, Westminster
Atlanta, Dalton, Doraville, Forest Park, Lawrenceville, Norcross, Riverdale, Rome, Savannah, Stone Mountain, Tucker
Las Vegas, Reno
Albuquerque, Las Cruces, Roswell, Santa Fe
Cincinnati, Columbus, Dayton, Toledo
Oklahoma City, Tulsa
Abilene, Alamo, Alice, Allen, Alton, Amarillo, Angleton, Arlington, Austin, Balch Springs, Bay City, Baytown, Beaumont, Beeville, Bellmead, Belton, Big Spring, Boerne, Borger, Brownsville, Brownwood, Bryan, Buda, Burleson, Burnet, Caldwell, Cameron, Canyon Lake, Carrollton, Cedar Hill, Cedar Park, Channelview, Cleburne, Clute, College Station, Conroe, Corpus Christi, Corsicana, Crosby, Cuero, Cypress, Dalhart, Dallas, Del Rio, Denton, Donna, Eagle Pass, Edinburg, El Campo, El Paso, Elsa, Ennis, Euless, Fabens, Floresville, Fort Stockton, Fort Worth, Fredericksburg, Freeport, Friendswood, Gainesville, Galveston, Garland, Georgetown, Giddings, Gilmer, Graham, Granbury, Grand Prairie, Greenville, Hallettsville, Harker Heights, Harlingen, Hempstead, Hereford, Hidalgo, Hillsboro, Houston, Humble, Huntsville, Ingleside, Irving, Jacksonville, Jasper, Katy, Kaufman, Keller, Kemah, Kenedy, Kerrville, Kilgore, Killeen, Kingsville, La Grange, La Marque, La Porte, Lamesa, Laredo, League City, Levelland, Lewisville, Liberty, Livingston, Llano, Lockhart, Longview, Lubbock, Lufkin, Madisonville, Mansfield, Marble Falls, Marshall, McAllen, McKinney, Mercedes, Mesquite, Midland, Mission, Missouri City, Monahans, Mount Pleasant, Nacogdoches, Navasota, New Braunfels, Odessa, Orange, Palestine, Pampa, Paris, Pasadena, Pecos, Pflugerville, Pharr, Plainview, Plano, Port Arthur, Portland, Raymondville, Red Oak, Refugio, Richmond, Rio Grande City, Roanoke, Robstown, Rockport, Rockwall, Roma, Rosenberg, Round Rock, Rowlett, San Angelo, San Antonio, San Benito, San Juan, Snyder, Socorro, Spring, Stafford, Stephenville, Sulphur Springs, Sweetwater, Temple, Texarkana, Texas City, Tomball, Tyler, Universal City, Uvalde, Vernon, Victoria, Waco, Waxahachie, Weslaco, Wichita Falls, Willis, Wills Point, Wimberley, Woodville, Zapata
Available Job Openings At Fred Loya Insurance
|Job Title||City||Job Listing|
|Insurance Agent||El Paso, TX||Job Listing|
|Customer Service Representative||El Paso, TX||Job Listing|
|Claims Adjuster||El Paso, TX||Job Listing|
|Branch Manager||San Antonio, TX||Job Listing|
|Insurance Sales Representative||Las Vegas, NV||Job Listing|
|Bilingual Customer Service Representative||El Paso, TX||Job Listing|
|Sales Manager||El Paso, TX||Job Listing|
|Assistant Branch Manager||San Antonio, TX||Job Listing|
|Underwriter||El Paso, TX||Job Listing|
|Claims Processor||El Paso, TX||Job Listing|
|Insurance Claims Examiner||El Paso, TX||Job Listing|
|HR Generalist||El Paso, TX||Job Listing|
|Senior Claims Adjuster||El Paso, TX||Job Listing|
|IT Support Specialist||El Paso, TX||Job Listing|
|Senior Underwriter||Houston, TX||Job Listing|