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Allison Camp, PRC
Technology Talent Manager / Recruiter at Lighthouse Technology Services
*Hybrid Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Call Center Payroll Processing Specialist role! This is a 4+ month contract opportunity with potential to extend or hire and will be onsite 3 days per week in Charlotte, North Carolina.
What You'll Be Doing:
Answer a high volume of incoming calls according to established procedures and performance standards related to payroll issues.
Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
Ability to understand and follow documented departmental processes.
Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
Follow established payroll guidelines.
Ability to learn and understand Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
Process and respond to emails according to standard procedures.
Process off-cycle checks according to standard procedures.
Perform other team-specific tasks as assigned.
What You'll Need to Have:
3 years combined payroll and call center experience.
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